Shipping policy

All products' quality would be fully checked before shipping out.

Shipment Processing Time

All orders are usually processed within 3 business days. The status of your order would be available in your SNOWBEY account. If we need more time to prepare your shipment, a notification would be sent via email to you or show in your SNOWBEY account.

For weekends or holidays, please check the processing time notice on item or shopping Cart page before placing an order.

If you need to inquire your order's processing status, please contact our customer service center with following information:

• Order number
• Payer's email
• Reason for contacting us

Shipping Rates and Delivery Estimates

Shipping charges will be calculated and displayed at checkout.

Note: the delivery time is for reference only, it might vary cause of local weather, holiday, customs etc.

P.O. Box/Mail Bag Address

We usually do not ship to P.O. Box or Mail Bag address, please leave a physical street address at checkout.

Customs, Duties, and Taxes

SNOWBEY is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order damaged, please contact our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

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