Return under warranty

Defective products are covered by SNOWBEY's one-year limited warranty policy.

Apply for Return

A Return Authorization (RA) Number must be obtained before returning the product. To request an RA number, please email and provide the following information:

• Your name
• Your email
• Your address
• Your phone number
• Your reason for refund
• Your date of purchase

Upon written receipt of the RA number, please send an email back to us to confirm your return request and get the return shipping address from SNOWBEY.

Return Products

Please mark the RA number on the outside of the package.

A copy of the purchase confirmation email or the order number should be placed inside the return package so that it is easily visible.

Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.

Products received that do not meet the above return criteria may be returned to the customer.

Related Costs

You may be responsible for shipping costs for returning the product to SNOWBEY's warehouse. The product should be shipped so that it can be tracked and/or insured; SNOWBEY is not responsible for products lost or damaged during return shipment.

Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.

Man-made damage or damage to important parts may result in additional repair costs, you may be responsible for the costs.

Handle Time

The time to fix the defective products might vary based on different conditions. You can contact our customer service center at any time to inquire.

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