Return for exchange

If you want to exchange another product, you can apply for an item exchange.

Apply for Exchange

Exchange requests must be made within 45 days of the delivery date. After 45 days from delivery date you must contact SNOWBEY Customer Service to determine the best course of action. SNOWBEY will not issue exchange for products purchased through other entities, such as distributors, or retail partners. Defective units are covered under SNOWBEY's one year limited warranty policy. See "Return Under Warranty" for information on warranty returns.

The unit must be in like-new condition and returned in original packaging with all original accessories, literature, and other components as default. If we only need partial items to return, SNOWBEY will describe in detail via email. SNOWBEY reserves the right to reject any exchange request if the product is received damaged or if any accessories, literature, or other original components are missing.

A Return Authorization (RA) Number must be obtained before returning the product. To request an RA number, please email and provide the following information:

• Your name
• Your email
• Your address
• Your phone number
• Your reason for refund
• Your date of purchase

Upon written receipt of the RA number, please send an email back to us to confirm your return request and get the return shipping address from SNOWBEY.

Return Products

Please mark the RA number on the outside of the package.

A copy of the purchase confirmation email or the order number should be placed inside the return package so that it is easily visible.

Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.

Products received that do not meet the above return criteria may be returned to the customer.

Return Costs

You may be responsible for shipping costs for returning the product to SNOWBEY's warehouse. The product should be shipped so that it can be tracked and/or insured; SNOWBEY is not responsible for products lost or damaged during return shipment.

Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.

Handle Time

The exchange will be processed within 5 working days of receipt of returned product pending qualification and subject to the above criteria.

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