Refund policy

We look forward to long-term business. Customer satisfaction is our priority.

Apply for Refund

Refund requests must be made within 45 days of the delivery date. After 45 days from the delivery date, you must contact SNOWBEY Customer Service to determine the best course of action. SNOWBEY will not issue refunds for products purchased through other entities, such as distributors or retail partners. If you want to change similar products from SNOWBEY, please check "Return For Exchange".

The unit must be in like-new condition and returned in original packaging with all original accessories, literature, and other components. SNOWBEY reserves the right to reject any refund request if the product is received damaged or if any accessories, literature, or other original components are missing.

A Return Authorization (RA) Number must be obtained before returning the product. To request an RA number, please email and provide the following information:

• Your name
• Your email
• Your address
• Your phone number
• Your reason for refund
• Your date of purchase

Upon written receipt of the RA number, please send an email back to us to confirm your return request and get the return shipping address from SNOWBEY.

Return Products

Please mark the RA number on the outside of the package.

A copy of the purchase confirmation email or the order number should be placed inside the return package so that it is easily visible.

Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.

Products received that do not meet the above return criteria may be returned to the customer.

Return Costs

You may be responsible for shipping costs for returning the product to SNOWBEY's warehouse. The product should be shipped so that it can be tracked and/or insured; SNOWBEY is not responsible for products lost or damaged during return shipment.

Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.

Refund Time

Funds will be credited within 5 working days of receipt of returned product pending qualification and subject to the above criteria.

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